GoCardless is an online tool which makes it easy for your regular customers to pay you by Direct Debit.
GoCardless is a leading Direct Debit provider, processing over £5 billion in payments annually for more than 30,000 organisations in the UK, Europe and Australia.
Direct Debit can be used to pay for regular payments of all types – including variable business invoices, software subscriptions, even instalments for a holiday. You only need to set up payment once – complete an online form and, unlike with a bank transfer, cash, cheque or card payment, you won’t have to remember to pay next time. Which means no accidental disruptions to your service, subscription or membership. Unless you change bank accounts, you won’t have to worry about updating your payment details either (unlike, if your debit card expires, or is lost or stolen).
With GoCardless you are notified that a payment is coming out in advance, giving you the chance to raise any issues about the payment.
With Direct Debit, your payments are protected. For example, in the UK, you are fully protected under the Direct Debit Guarantee, meaning you have the right to cancel and receive a full refund for any payment taken in error.
You can cancel the Direct Debit mandate at any time for example through your online banking, immediately stopping future payments (although this will of course affect access to your services). GoCardless is ISO 27001 accredited, (ISO 27001 is a widely recognised, internationally accepted standard for information security). It is also authorised by the UK Financial Conduct Authority to provide payment services as an Authorised Payment Institution across the European Union.
Information about GoCardless and the Direct Debit Mandates
What is Direct Debit Mandate?
A mandate (also known as a “Direct Debit Instruction” or “Direct Debit Request”) is set up on the members bank account which gives authorisation for club to collect training payments. This is set-up via an online form at Go Cardless a link is available in our joining instructions section. An active mandate needs to be in place before any Direct Debit payments can be collected by the club.
How do I set up Direct Debit?
How do I update the bank account I'm making payments from?
How do I cancel a Direct Debit?
- Directly with your bank or via your online banking;
- By contacting the BBD scheme administrator and request that they cancel it;
- Or by submitting a ticket with GoCardless
If submitting a ticket with GoCardless, please ensure you include the email address you’ve registered against your authorisation and the name of our running club.
How can I reinstate a cancelled Direct Debit mandate?
How long does it take to process my payment?
My payment failed. How can I pay it?
How do I obtain a refund for a payment I’ve been charged?
If you require a refund for a payment you’ve been charged, you would need to get in touch with the BBD scheme administrator. BBD will issue all refunds via BACS (Bank Transfer).
Note: GoCardless is unable to issue refunds at the request of payers.
You’ve taken a payment I didn’t authorise. How do I get my money back?
What emails can I expect to receive?
Why am I not receiving my notification emails?
How do I update my registered email address?
How will payments appear on my bank statement?
How does GoCardless keep my details safe?
- Our access to the Direct Debit system is provided by some of Europe’s major banks, who have approved our systems
- All customer data is treated in accordance with European data protection laws, including the General Data Protection Regulation (GDPR)
- All client-server communication is 256-bit SSL encrypted
- We are ISO27001-certified and regularly perform internal and external security audits on all our systems and processes
- We will never share any data we collect from you with third parties for their own unrelated purposes, except as specifically needed to process your payments.
We are authorised by the Financial Conduct Authority to provide payment services as an Authorised Payment Institution. We serve more businesses than any other Direct Debit provider.
All money collected is held in a secure client monies account with either the Royal Bank of Scotland, Barclays Bank or SEB before being paid out to the merchant you’re paying.
You can view our full privacy notice here.